Consultant - Engagement and Internal Communications.Group Human Resources

Job Description

Requirements

• Education
• Minimum of 3-year tertiary degree / diploma (specialisation in Communication/Commerce/Management/Human Resources/Behavioural Sciences/Digital Marketing/as appropriate)
• Relevant certification / accreditation / membership with professional body for Internal Business Communication, design and branding, employee engagement, etc. (advantageous)
• Experience
• Minimum of 5 years experience working in the communication, marketing or digital media environment
• Experience in digital content creation and management within an internal communication, marketing or digital environment
• Exposure to enterprise social network platforms and digital publishing tools
• Experience working with multimedia content and campaigns (advantageous)
• Worked across diverse cultures and geographies (advantageous)
• Experience working in a small to medium organisation
• Telecommunications, digital services, or technology industry experience
• Project management experience
• Functional Knowledge
• Project Management
• Engagement Programme Design
• Branding & Communication
• Digital content development and copywriting
• Working knowledge of content management systems (CMS)
• Familiarity with digital platforms, enterprise social networks and analytics
• Strong editorial, storytelling and content planning skills
• AI literacy, including a working understanding of how AI tools can be applied ethically and effectively in internal communication and content development
• Data literacy, with the ability to interpret communication, engagement and platform analytics to inform decisions
• Knowledge of change management principles and their application in internal communication and employee engagement initiatives
• Design management
• Media Platforms
• Global Working and Collaboration

Responsibilities

• Strategy Development and Implementation
• Assist in the creation of the functional strategy in line with the overarching business goals
• Provide input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Assist in regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Governance
• Provide input in strategic meetings when required
• Provide inputs into the enterprise-wide transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Operational Delivery
• Identify high impact technologies, platforms and channels to support internal communication, improving reach, influence and adoption
• Deploy emerging communication technologies, digital visual aids, mobile and enterprise social network platforms to enhance the impact of internal communications
• Develop segmented and personalised communication through internal profiling, targeted channels and multi modal digital content
• Proactively develop and facilitate knowledge sharing on Global internal communication and branding frameworks and policies across MTN
• Develop, align and enable implementation of Global internal communication and branding strategies, frameworks and policies for MTN
• Manage implementation of global internal communication and local employee engagement special projects
• Train, advise and support Opcos to ensure effective adoption and use of global communication and branding frameworks
• Manco Employee Engagement
• Customise and implement the Employee Engagement model, plans, programmes and initiatives for Manco
• Work in collaboration with the Global Experience teams to align Manco engagement strategies with the global culture and experience strategies
• Monitor and ensure adoption of employee engagement programmes and initiatives at Manco
• Collaborate with Manco Business Partners and HR operations to embed EVP and engagement priorities
• Create and deploy interventions to help promote employee engagement through high impact platforms and channels
• Develop programmes based on drivers for employee engagement to encourage employees to align themselves to the organisational culture
• Rollout and track completion of the Group Culture Audit and Global Pulse Survey
• Conduct engagement impact assessments, key metrics, GCA/GPS survey results and direct action plans for improvements
• Design and run interventions/initiatives for Manco and reach out to business leaders to encourage team participation
• Develop, implement and roll out the employee engagement calendar for Manco
• Preparation of Executive/Management dashboards and reports on the performance and outcomes of engagement initiatives
• Global Internal Communication
• Develop and cascade the global internal communication and branding strategy and plan for MTN
• Monitor and manage the allocation and utilisation of the Global internal communication budget
• Make recommendations on innovative communication digital platforms, technologies and tools to communicate to multiple audiences
• Implement the digital roadmap for global internal communication and branding
• Deploy emerging communication technologies and enterprise social network platforms to enhance internal communications
• Conceptualise, design and publish MTN's global publications, announcements, newsletters across various digital/electronic channels
• Write, edit and proofread all editorial relating to Global and Manco internal communications
• Develop clear, well timed, engaging, high quality, culturally sensitive internal communication consistent with MTN values
• Develop strategic interventions with Group CEO and other senior executives to enable highly effective communications
• Design and manage global internal communication and branding enablers such as digitally enabled Global toolkits
• Prepare CEO and/or other senior Group executive communication as required
• Implement internal communications projects across Manco and Opcos
• Handle the internal communication response to crisis situations
• Conduct regular audits and surveys to evaluate the effectiveness of MTN internal communications
• Leverage AI-enabled tools and digital platforms to enhance creation, quality, speed and effectiveness of internal communication content
• Apply AI prompting techniques to support content ideation, drafting, editing, personalisation and localisation
• Use data and insights from internal communication platforms and analytics to continuously optimise communication approaches
• Content Management
• Write, edit, produce, and publish content for intranet, apps, blogs, videos, enterprise social network posts/campaigns, email, podcasts
• Use knowledge of content development to create digital content that motivates, inspires, educates, informs across internal platforms
• Ensure the company's messaging is crafted to resonate with diverse audience and appropriate for digital platforms
• Be a talented and versatile copywriter, with strong understanding of brand positioning
• Collaborate with the design team to deliver concepts and ideas for creative campaigns with focus on audio-visual creation
• Contribute to the internal enterprise social network strategy
• Analyse content and channel performance, using insights to refine communication approaches