Senior Execution and Enablement Manager

Job Description

Requirements

• 8–10+ years experience in payments/fintech operations, partner or processor management, issuing/acquiring operations, or APM ecosystems.
• Proven leadership managing complex global partner ecosystems, commercial negotiations, and high-impact escalations.
• Expert understanding of payment flows, APIs, webhooks, routing, credentials, disputes, settlement, and reconciliation.
• Strong commercial acumen with a track record of negotiating pricing, SLAs, and strategic agreements.
• Deep understanding of scheme rules, mandates, fines, compliance, and operational risk.
• Highly data-driven, with strong Excel/Sheets skills; SQL or BI tools preferred.
• Exceptional communication and ability to influence senior stakeholders internally and externally.
• Experience leading cross-functional programs, merchant go-lives, operational rollouts, and technical migrations under tight timelines.
• Strong ownership mindset—thrives in ambiguity, manages multiple initiatives across time zones, and operates with urgency.
• Bachelor’s degree in Business, Engineering, Economics, Computer Science, or related field.

Responsibilities

• 1. Strategic Partner & Processor Management
• Own the end-to-end strategic relationship with high-impact partners and processors, including onboarding, contract lifecycle management, operational migrations, and roadmap alignment.
• Lead complex, multi-party root-cause investigations and drive cross-functional remediation plans to resolve business, operational, and technical issues.
• Act as the senior liaison across Business Assurance, Product, Engineering, Compliance, and external partners to align operational standards with market and regulatory requirements.
• Drive long-term partner performance planning, ensuring alignment with business goals, go-to-market strategies, and global expansion initiatives.
• 2. Enablement & Commercial Leadership
• Negotiate high-value commercial agreements, including pricing, SLAs, liability frameworks, and feature-enablement contracts across global markets.
• Own card-scheme and APM fines & mandates governance, ensuring compliance, submitting evidence where needed, and managing all mitigation efforts internally and with partners.
• Lead enablement of new tenders, payment flows, and capabilities, ensuring seamless commercial, technical, and operational rollout across regions.
• 3. Merchant-Facing Escalation & Operational Excellence
• Oversee senior-level hypercare and escalation management for high-value merchants during integrations, go-lives, and critical incidents.
• Partner with Customer Success, Sales, and Account Management teams to embed scalable operational frameworks that reduce friction and elevate merchant experience.
• Serve as the operational escalation point for complex incidents, ensuring timely stakeholder communication and structured resolution.
• 4. Performance Optimization & Market Intelligence
• Own partner-level performance strategy, including approval rate optimization, cost reduction initiatives, intelligent routing, and SLA adherence.
• Analyze partner data, rejection trends, and root-cause indicators to design initiatives that improve performance and reduce operational overhead.
• Track and benchmark the global payments ecosystem—identifying emerging capabilities, new tenders, and competitive differentiators to strengthen operational strategy.
• 5. Governance, Reporting & Continuous Improvement
• Lead the Partner Health Matrix program end-to-end, including health reviews, executive reporting, risk assessments, and remediation planning.
• Present insights, KPIs, and program outcomes to senior leadership, ensuring transparency on performance, risk, and strategic opportunities.
• Drive continuous improvement initiatives across operations, partner management, and merchant enablement to enhance global scalability and reduce complexity.
• Champion operational excellence and consistency across regions, time zones, and cross-functional teams.