Customer Success Manager - EMEA

Job Description

Requirements

• Excellent communication and active listening skills, with the ability to clearly convey complex ideas and build strong relationships with stakeholders.
• Self-motivated and solution-oriented, demonstrating a proactive approach to problem-solving and decision-making.
• Strong multitasking and organizational abilities, with proven success in fast-paced and dynamic environments.
• Must have an Undergraduate degree and 3–6 years of experience in Customer Success Management, ideally within a B2B environment.
• Fluency in English, both written and verbal, is essential.
• Proficient in Excel, with advanced data analysis and reporting capabilities.
• Minimum of 1 year experience in the payments/Banking industry is a significant advantage
• Background in Customer Success or Project Management, with a demonstrated track record of achieving or exceeding program goals.
• Collaborative mindset and strong team orientation, with a proactive and positive attitude.
• Presentable and articulate, proficient in building decks, handling data, and managing objections.

Responsibilities

• Collaborate closely with both internal teams and clients to ensure alignment and effective communication.
• Act as the “voice of the customer” by sharing feedback and insights with internal dLocal teams.
• Build and maintain strong, long-term relationships with key customers, becoming a trusted advisor and strategic partner.
• Work with customers to understand their business goals, ambitions, and challenges, helping them achieve success through our solutions.
• Identify and prioritize customer strategic needs, initiatives, and deployment opportunities to develop project plans with clear milestones and objectives.
• Leverage data and analytics to generate customer insights, measure impact, and inform strategic recommendations and decision-making.
• Drive the development and implementation of Customer Success methodologies, owning initiatives that enhance team productivity and performance.
• Partner cross-functionally with various departments within the company to deliver cohesive and impactful customer experiences.