IT Officer

Job Description

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum 1 year of proven experience as an IT Officer or similar role
• Proficiency in IT support and troubleshooting with ability to diagnose and resolve technical issues effectively
• Strong prioritisation and organisational skills to ensure timely completion of tasks
• Solid understanding of IT security principles with ability to propose innovative solutions
• Certifications such as ITIL are highly desirable
• Ability to prioritise tasks, handle multiple responsibilities simultaneously, and work under pressure
• Bilingual – fluent in English and French (CV must be submitted in English)
• Qualified female candidates are encouraged to apply

Responsibilities

• Administer the Office 365 platform including SharePoint, Teams, Exchange, and PowerApps
• Support and report to the IT supervisor
• Monitor network, firewall, and computer systems to ensure 99.9% uptime, security, and improved performance
• Provide user support and conduct end-user training for all relevant IT platforms
• Perform any other duties as assigned by the supervisor
• Administer the Active Directory – creating and modifying user accounts, groups, computer accounts, organisational units, and other objects in the directory service database
• Configure hardware and software, set up peripherals such as printers and routers, repair equipment, and provide daily support for computer network users

Benefits

• 6-month contract with a leading clean cooking manufacturer in DRC
• Exposure to enterprise IT systems across a multi-country African operation