Job Description

Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. What’s the opportunity? Be the Business Continuity Specialist guiding dLocal’s operational resilience strategy, elevating incident response, continuity planning, and risk management across markets and partners. Act as a bridge between global standards and local execution, ensuring payment operations continuity for merchants by aligning people, processes, and platforms across time zones. Partner with processors, acquirers, card networks, APM providers, and issuers to proactively reduce risk and minimize impact when incidents occur. Establish clear continuity metrics and routines that protect the merchant experience and support scale.

Requirements

Payment Operations Knowledge

Experience in payment card operations or fintech technical operations

Understanding of payment processing concepts: authorization, capture, refunds, chargebacks

Knowledge of ISO payment codes (e.g., transaction authorization and response codes)

API & Integration Skills

Hands-on experience with payment APIs

Ability to read API documentation, technical specs, and JSON/XML payloads

Troubleshooting API requests, responses, payloads, and logs

Technical Troubleshooting

Strong skills to identify and solve payment issues across the full payment lifecycle

Understanding of latency, timeouts, retries, and system performance

Partner / Processor Knowledge

Experience working with local processors, acquirers, gateways, or PSPs

Ability to act as a technical point of contact for partners

Technical Knowledge

API protocols: REST, Webhooks

Logs, monitoring tools, and incident tracking systems

Understanding of settlement flows and reconciliation processes (optional but valuable)

Nice-to-Have

Background in Technical Support, Engineering, or Payments Product Support

Experience in high-volume or real-time payment environments

Exposure to cloud environments or monitoring tools (e.g., Datadog, Kibana, Grafana)

Responsibilities

Payments Technical Operations

Manage day-to-day payment operations and ensure transactions flow correctly

Monitor card payment processing, settlements, and processor integrations

Troubleshoot technical and operational issues across the payment lifecycle (authorization → capture → settlement → reconciliation)

Act as the technical liaison for partners and local processors

API & Integration Support

Support and maintain payment integrations and APIs

Investigate and resolve integration failures, timeouts, and latency issues

Work with internal teams to implement fixes, improvements, and enhancements

Technical Issue Management

Diagnose issues related to ISO payment codes, error handling, and response codes

Monitor latency, response times, and system performance

Coordinate incident management with internal IT, engineering, and external partners

Ensure operational issues are resolved within SLAs

Collaboration & Communication

Translate technical issues into understandable impacts for non-technical stakeholders

Communicate with partners about root causes and resolutions

Support product and operations teams with technical insights and best practices

Business Continuity Specialist- MENAT

Job Description

Stop applying into silence.

Requirements

Responsibilities

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