Business Analyst

Job Description

Requirements

• Bachelor's degree in Business Analytics, Data Science, Statistics, Finance, or related field.
• Proven experience in a Business Analyst, Data Analyst, or Commercial Analyst role.
• Strong experience with data analysis and reporting tools such as Microsoft Excel (advanced), SQL, Power BI, or Tableau.
• Proven ability to build and maintain dashboards and translate complex datasets into clear insights.
• Experience analyzing sales performance, customer usage, or financial/portfolio data.
• Strong understanding of KPI development, tracking, and performance reporting.
• Excellent communication and presentation skills with ability to explain data insights to non-technical stakeholders.
• Experience in fintech, energy, PAYGO, or FMCG environments (advantage).

Responsibilities

• Design, build, and maintain dashboards for customer usage, repayment efficiency, sales performance, and KPI tracking.
• Ensure dashboards are accurate, automated, and updated on agreed timelines.
• Provide clear visualizations for leadership, sales teams, and operational stakeholders.
• Ensure data accuracy, consistency, and completeness across systems.
• Work with sales ops, IT, and finance to improve data flows and automation.
• Document metrics definitions, dashboard logic, and reporting processes.
• Provide ad-hoc analysis to support commercial decisions and translate complex data into simple, actionable insights.
• Support leadership presentations and reviews (weekly, monthly, quarterly).
• Update and maintain agent mapping records.
• Verify and validate commission calculations.
• Manage SAH tracking and reconciliation processes.
• Develop and process compensation reports for the cluster.

Benefits

• Competitive salary and benefits package
• Opportunity to work in a data-driven commercial environment
• Collaborative cross-functional team
• Professional development opportunities