Agent Operations Territory Lead

Job Description

Requirements

• Fluent in French with a good command of the local language.
• Located or willing to relocate to: Tahoua, Arlit, Dogondoutchi, or Maradi.
• Bachelor's degree in Sales, Marketing, or equivalent.
• Work authorization in Niger required.
• Strong leadership and people management skills.
• Energized by field work.
• Attention to detail.
• Clear and proactive communication.
• Tech-savvy and comfortable with Excel.

Responsibilities

• Manage agent recruitment by leading a team of agent openers who recruit and train agents within your territory.
• Ensure agent quality and compliance with legal and policy requirements.
• Collaborate with the BTL team for a well-branded and equipped agent network.
• Collaborate with the agent liquidity team to monitor cash and float availability at agent locations.
• Manage risk through routine visits to report emerging issues and assess agent performance.
• Serve as the primary contact for all agency networks acquiring Wave products within your territory.
• Champion excellent customer service among distributors and agents.